History of I love meet and greet
The story of I Love Meet and Greet begins long before the company itself was launched.
For decades, our leadership team has been involved in airport parking and meet and greet services, helping to shape the sector and establish many of the customer service standards travellers now expect.
The foundations of the business can be traced back to PAS, one of the original airport meet and greet operators at Gatwick Airport. PAS built a strong reputation for convenience, professionalism and customer care, becoming one of the most recognised names in airport parking.
Following PAS's acquisition by Meteor, members of the senior management team remained heavily involved in the airport parking industry, gaining valuable experience operating services at some of the UK's busiest airports.
In 2012, a decision was made to create something new.
A business built around the belief that airport parking should be more personal, more customer-focused and more enjoyable.
That business became I Love Meet and Greet.
The very name reflected our ambition – to provide a service that customers would genuinely love.
Leadership Built on Experience
Today, I Love Meet and Greet is led by its Founder and Managing Director, a veteran of the airport parking industry with more than four decades of experience.
Having played a key role in the development of airport meet and greet parking from its early years, her experience spans every aspect of the industry, from operational management and customer service to business development and innovation.
This depth of knowledge has helped shape the culture of I Love Meet and Greet from the very beginning. The company's emphasis on customer care, operational excellence and continual improvement reflects a lifetime spent understanding what travellers value most when they entrust their vehicle to an airport parking provider.
While the airport parking industry has evolved significantly over the past 40 years, the principles that underpin the business have remained remarkably consistent: deliver outstanding service, provide complete peace of mind and treat every customer as a valued guest.
That philosophy continues to guide I Love Meet and Greet today as the business serves travellers across Gatwick and Stansted Airports.
Raising Standards Across the Industry
Throughout its history, I Love Meet and Greet has not simply followed industry standards – it has helped to create them.
The business has consistently invested in higher levels of driver training, operational procedures and customer service development, often introducing improvements long before they became commonplace elsewhere in the airport parking sector. From professional customer service training programmes and hidden disability awareness initiatives to rigorous vehicle handling procedures, our focus has always been on delivering a safer, more professional experience for customers.
We were also among the first operators to place significant emphasis on branding and presentation, helping establish professionally branded uniforms and clearly identifiable staff as an expected standard within airport meet and greet parking. Today, many of the practices that customers take for granted across the industry were pioneered or championed by independent operators committed to improving the customer experience.
Innovation has extended beyond appearance and training. By continually refining operational processes and investing in technology, vehicle logistics and staff development, I Love Meet and Greet has repeatedly demonstrated that an independent operator can deliver a faster, more efficient and more customer-focused service than many larger competitors, including airport-owned parking operations.
This commitment to continual improvement has helped raise expectations across the sector, benefiting not only our own customers but contributing to higher standards throughout the wider airport parking industry.
A Customer Service Philosophy
From day one, customer service has been the driving force behind everything we do.
While technology, security systems and operational processes have evolved significantly over the years, our core principle has remained unchanged: treat every customer's vehicle with care and every customer with respect.
This commitment has helped us grow from a new entrant in 2012 into one of the UK's most trusted airport parking providers.
Since launch, we have welcomed more than one million customers and built a loyal customer base that returns year after year because they value reliability, professionalism and convenience.
Our teams at Gatwick and Stansted continue to focus on the same simple objective that inspired the business from the beginning – delivering a smooth, stress-free start and finish to every journey.
Independent Recognition
We believe the strongest measure of success is what customers say about us.
Today, I Love Meet and Greet is proud to hold a Google rating of 4.8 stars from more than 1,200 customer reviews, providing independent evidence of the service standards delivered by our teams every day.
Our commitment to quality has also been recognised nationally through our status as a Which? Recommended Provider for airport parking in both 2024 and 2025. The award is based on independent customer research and assessment of key factors including customer service, security, value for money and overall satisfaction.
These achievements are particularly important to us because they are based on genuine customer experiences rather than self-assessment.
A Proud Environmental Legacy
Long before sustainability became a mainstream business priority, I Love Meet and Greet was actively supporting environmental initiatives and encouraging customers to make greener choices.
Over the years our campaigns have included:
Supporting the Great British Bee Count
Creating bee-friendly habitats and planting wildflower areas
Supporting tree-planting projects through WeForest
Participating in Butterfly Watch initiatives
Launching the #ParkThePlastic campaign
Giving away thousands of reusable stainless-steel drinking straws
Providing reusable airport toiletries bags to reduce single-use plastic waste
Our environmental projects have always focused on practical actions that customers can easily participate in, helping to turn awareness into positive change.
From counting bees around airport operations to distributing reusable travel products, we have consistently looked for creative ways to combine customer engagement with environmental responsibility.
Creative Marketing with Personality
Airport parking is not always an industry associated with creativity.
We have always tried to challenge that perception.
Throughout our history, we have developed campaigns designed to surprise, engage and entertain customers while reinforcing the values of the business.
Whether it has been drivers dressing as bees to support conservation projects, distributing reusable travel products to thousands of customers, hiding golden Easter surprises in customers' cars, supporting elite athletes and sailing teams, or creating awareness campaigns that have attracted national media coverage, we have always believed that marketing should be memorable, meaningful and fun.
This creative approach reflects the personality of the business and helps us build stronger relationships with our customers beyond the simple act of parking a car.
Looking Forward
Although much has changed since 2012, our ambition remains exactly the same.
We continue to invest in our people, facilities, technology and customer service while maintaining the values that have shaped the business from the beginning.
Our heritage in airport parking, our commitment to customer care, our environmental initiatives and our focus on innovation have helped make I Love Meet and Greet one of the UK's most recognised independent airport parking brands.
As we look to the future, we remain committed to delivering the service that inspired our name more than a decade ago – an airport parking experience that customers genuinely love.